Frequently Asked Questions
You can contact us by calling our friendly team members on 08 83449744, we are open:
Tues, Weds, Fri – 9:30am – 4pm
Alternatively you can email us at email@example.com
Yes we have a retail outlet it is open Tues – Weds – Fri – 9:30am – 4pm, Thurs 930am-5pm and Saturday 9:30am-1:30pm and is located at:
Always hand rinse your swimwear in cold, clean water after every use. Do not wash in a washing machine.
Tog Wash is a recommended product to rinse in especially if using in clorinated water..
Dry your swimwear in the shade as the sun’s damaging rays will deteriorate and fade the fabric quicker. Don’t leave your swimwear rolled in a wet towel all day.
Avoid chlorinated water altogether with non-chlorine resistant items.
Avoid excessive chlorine on all swimsuits, as high degrees of any chemical will destroy the fabric, elastics and garment stitching.
Do not use in spas.
Sunscreens, perfume, deodorant, tanning products and excessive perspiration will stain your swimsuit, and the oils can deteriorate your elasticity.
Rough surfaces cause snagging and wear-and-tear to your swimwear. Be careful of pool edges, seatbelts, pool toys and training aids.
- Do not iron or tumble dry your swimwear.
We post all our items using Australia post.
You can also choose to collect your item from instore at 128 Main North Road Prospect 5082.
You will receive an email with your tracking information when your items posted; you can track your parcel on the Australia post website
Items are shipped during our opening hours. Please be aware we are closed on Sunday and Mondays.
All items are shipped via Australia Post or you can choose local pick up.
Processing and delivery time is 1-3 days.
Please be aware we don’t open Sunday and Monday, so orders are only shipped when we are open.
All orders will get the tracking number emailed to them; the parcel can be tracked on the Australia Post website.
On our website. We accept credit card, PayPal, AfterPay and bank transfer as methods of payments.
Please be aware that if using bank transfer, items will not be shipped until the payment has cleared into our account.
If you would exchange that is fine we offer a 30 day returns policy; You can find our policy here
Jem Designs pride themselves on the excellent quality of the swimwear that they provide, but if for some reason you do have a fault ring and speak with our lovely sales assistants on 08 83449744 and they will talk you through what to do. In some cases, the garment can be repaired, and in others, an exchange will be offered.
You can find our full returns policy here
All of our brand YES, we manufacture our own brand on the premises in Prospect, South Australia.
We do stock lots of other brands, and although we would love only to stock Australian made items, many Australian companies have moved their manufacturing offshore.
BLOCH also have a lot of their products made here in Australia.
Due to the complicated nature of custom made items you are unable to order these online.
Please enquire us with your request at firstname.lastname@example.org or call us on 08 83449744
As we are a small business, we do not have minimum order quantities, so you can get swimwear, dancewear, uniforms etc., made up to your requirements, even if it is just for 1 item.
We also make up wholesale for clubs and teams. Plus, we can manufacture under your label if required.